1. Introduction
SneakerWorld is committed to providing products of the highest quality, backed by excellent service. However, we recognize that customers may occasionally need to return or request a refund. This Refund Policy outlines the circumstances under which refunds may be granted, the steps you must take to request one, and the timelines involved.
Our aim is to handle all refund requests fairly, promptly, and consistently. By making a purchase on our website, you agree to abide by this Refund Policy in full.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must generally be met:
- The product must have been purchased directly from SneakerWorld’s official website or authorized sales channel.
- The request must be made within 7–14 business days from the date of delivery, depending on your location.
- The item must be in its original condition, unused, unwashed, undamaged, and returned in its original packaging with all labels, tags, and accessories intact.
- Proof of purchase, such as an order confirmation email or receipt, must be provided.
Refunds will not be issued if products show signs of wear, misuse, intentional damage, or are returned without proper authorization.
3. Non-Refundable Items
Certain products and circumstances are not eligible for refunds. These include:
- Gift cards or e-gift vouchers
- Final sale or clearance items marked as “non-returnable”
- Customized or personalized shoes (e.g., engraved names or special designs)
- Products purchased during flash sales or special limited-time offers
- Shipping, handling, or delivery fees (unless the return is due to our error)
4. Reasons for Refunds
Customers may request refunds for the following reasons:
- Defective or Damaged Items – If you receive a product that is faulty, broken, or damaged upon arrival, you are entitled to a full refund or exchange. Photographic evidence may be required.
- Wrong Item Delivered – If you receive a product different from what you ordered (wrong size, color, or model), we will arrange a replacement or refund.
- Size/Style Issues – We understand shoes may not always fit perfectly. In such cases, you may return the product for an exchange or refund, subject to inspection.
- Change of Mind – If you no longer want the product, you may request a refund, provided the product is unused, undamaged, and in original packaging. Shipping costs may apply.
5. Refund Procedure
To initiate a refund request, please follow these steps:
- Contact Customer Support – Email us at [support@sneakerworld.com] or call our helpline. Provide your order number, reason for return, and clear photos if applicable.
- Receive Return Authorization – Our team will review your request and, if eligible, provide a Return Merchandise Authorization (RMA) number along with return instructions.
- Prepare the Package – Place the item in its original packaging, including tags, accessories, and proof of purchase. Clearly mark the RMA number on the package.
- Ship the Product – Send the product back using a trusted courier. Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Inspection and Approval – Once we receive the item, our quality control team will inspect it. If approved, the refund will be processed.
6. Refund Timelines
Refunds are generally processed within 7–10 business days after the returned item has been received and inspected.
- Payments made by credit/debit card will be refunded to the original payment method.
- Payments made via digital wallets or UPI will be credited back to the same account.
- For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Please note that banks and financial institutions may take additional time to reflect the refund in your account.
7. Partial Refunds
In certain situations, only partial refunds may be granted, including but not limited to:
- Items returned after the allowable window (subject to approval)
- Products with missing accessories or damaged packaging
- Items not returned in the same condition as received
Partial refunds will be at the sole discretion of SneakerWorld.
8. Exchanges
Instead of a refund, customers may choose to exchange their product for a different size, color, or model. Exchange requests are subject to stock availability. If the desired product is unavailable, we will issue a refund or store credit.
9. Store Credit Option
Customers who prefer store credit instead of a direct refund may opt for this method. Store credit can be used towards future purchases and will not expire for 12 months from the date of issue.
10. International Orders
For international customers, refund policies remain the same, but shipping times and costs may vary. Customers are responsible for international return shipping fees, duties, and taxes, unless the return is due to our error.